GENERAL COURSE INFORMATION

Our general information pages can be requested to be sent to you by email. Please email us at: info@LicenseMasters.com to request this information.




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REFUND POLICY:

We strive to bring you a quality experience with your real estate education. If you do not complete the course/s, you may request a refund in writing subject to the following conditions:


**No Refunds Will Be Issued On Completed Courses**


  1. If request is made within two weeks of enrollment date there will be no adminsitrative fees applied to the refund request. If a refund is granted you must return all materials that were sent to you.

  2. A service charge of $35.00 will be charged to cover administrative fees if refund request is received after two weeks of enrolling with the school.

  3. Student making refund request must cover the return shipping fees related to sending the materials back to our location. Any shipping method will be accepted. Once the returned materials are received back at our location, the refund will be issued minus the original shipping charges. If books are marked up, highlighted, have edges folded, torn or in bad shape in any way books will not be accepted and a $35 charge for each book will be applied.

  4. No Refunds or Book Exchanges Can Be Made On Courses That Are Older Than Three (3) Months.



EXAM & LICENSING INFORMATION:

Students may go to the DRE web site at http://www.dre.ca.gov, to learn the most recent examination and licensing information. Once you are at the site the navigation bar located on the top of the page has the links to the information. Examination information can be found by clicking on “Examinees”. License information can be found by clicking on “Licensees”. Most of your exam and licensing questions can be found in these areas. If you fail to find an answer to your question, please feel free to call us and we will try to find your answer.


License Masters
1034 Emerald Bay Rd. #433 South Lake Tahoe, CA 96150
Toll Free: 888-544-4403 • Fax: 530-544-2459



COURSE INFORMATION:

Each home-study course consists of spending a minimum of 45 hours reading and studying the course textbook, taking the chapter review quizzes (these are not graded) and passing the final exam. The final exam can be taken after a minimum of 18 days from the date the student received the course materials. No two courses can be completed in less than five weeks. Students must spend a minimum of 18 days (2 1/2 weeks) studying each course. The maximum time limit for students to complete a course is one year from the date of registration. If a student fails the final examination, they can retake the final exam one time, after an additional 18 days of studying time.



FINAL EXAM:

The final exam is administered online through the website, is open-book and consists of 100 multiple choice questions. Students are allowed three hours to complete the final exam. A minimum score of 60% must be obtained in order to pass. Students may use a non-programmable calculator without printing capability. Students may request a convenient date and time for the final exam and may also request a “proctor” or entity to administer the final exam. However, the final designation and approval of the final exam administrator and determination of the location, date and time is the responsibility of License Masters. The exam administrator cannot be related by blood, marriage, domestic partnership or any other relationship to the student which would influence them from properly administering the exam. License Masters will mail the final exam materials to the designated proctor, and the proctor will mail the completed final exam materials back to License Masters. Student should be prepared to submit a drivers license or other government issued picture ID to the exam proctor. Under no circumstances shall the final exam be furnished directly to the student.



COURSE CERTIFICATES:

Course completion certificates will be issued within 10 days of passing the final exam. Records of course completion will be maintained indefinitely to allow students the ability to receive a duplicate certificate if needed (fee/s may apply).



ONLINE EVALUATION STATEMENT:

A course and instructor evaluation is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in “RE 318A” in the search box located in the upper right corner of the home page.



CORRESPONDENCE COURSE IDENTIFICATION STATEMENT:

    Proctored Final Exams:

    Participants shall present one of the following forms of identification immediately before the administration of the final examination:

  1. A current California driver’s license.
  2. A current identification card described in Section 13000 of the California Vehicle Code.
  3. Any identification of the participant issued by a governmental agency or a recognized real estate related trade organization within the immediately preceding five years which bears a photograph, signature and identification number of the participant.

    Online Final Exams:

    All student taking a final exam on our website must enter the following information to enter an examination area:

  1. Students personal email address that they registered with.
  2. Unique password that was established by the student during registration.
  3. Drivers license number will be required as well to enter the final exam. This will be input into our system when the student starts their first course.


COURSE PROVIDER COMPLAINT STATEMENT:

A course provider complaint form is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in “RE 340” in the search box located in the upper right corner of the home page. An informational form regarding course provider complaints, “RE 340A” is also available.



DISCLOSURE STATEMENT:

Private providers of pre-license statutory real estate courses must obtain course approval from the Department of Real Estate (DRE). As part of the approval process, the DRE reviews the course material only and does not qualify the school or course provider. In addition, there is no regulatory oversight of private pre-license course providers who offer courses or programs costing $2500 or less. For courses or program over $2500, qualification by the Bureau of Postsecondary Education is required in addition to the DRE course approval. As a result, if a course provider offering a course costing $2500 or less fails to deliver the educational course / program as represented, a students monetary remedy is to seek redress in Small Claims Court. Students are cautioned to fully understand the education course / program offered by the provider before enrolling or regis- tering. A list of pre-license statutory courses approved by the DRE can be found on the DRE website at http://www.dre.ca.gov under DRE records.



DRE Disclaimer Statement

This course is approved for pre-license education credit by the California Department of Real Estate. However, this approval does not constitute an endorsement of the views or opinions which are expressed by the course sponsor, instructors, authors, or lecturers.